top of page

Terms & Conditions

​

These Terms and Conditions govern your use of the So Stellar Designs website and services.

By placing an order, you agree to these terms.

​

1. OUR CONTRACT All orders and pre-order requests are considered an offer to purchase and are subject to acceptance by So Stellar Event Ltd ("So Stellar"). We reserve the right to decline any order at our discretion. Confirmation and processing of your order constitutes acceptance of the contract.

2. DELIVERY DATES AND LOCATIONS We aim to deliver pre-ordered flowers on your graduation day at the agreed university location. Delivery areas and dates will be communicated clearly on the website and at checkout. We cannot guarantee exact delivery times but will endeavour to meet scheduled commitments.

3. CANCELLATIONS AND LATE BOOKINGS

  • Orders cancelled more than 14 days prior to the event date will be refunded in full.

  • Orders cancelled between 14 and 7 days before the event will incur a £25 admin fee.

  • Orders cancelled less than 7 days before the event will not be refunded.

  • University bookings made less than one month before the event will be charged a premium late notice fee of £8,000.

  • In the event of university cancellation with less than 30 days’ notice, a £1,500 cancellation fee will apply to cover administrative and production costs.

4. PRODUCT SUBSTITUTION All flower arrangements are subject to seasonal availability. So Stellar reserves the right to substitute any flower with one of equal or greater value and style without prior notice.

5. PRICES AND PAYMENTS All prices are inclusive of VAT unless stated otherwise. Payments must be made at the time of order. We accept all major credit and debit cards through our secure checkout. We do not store or share payment information.

6. RETURNS AND REFUNDS Due to the perishable nature of flowers, we are unable to accept returns. If your flowers arrive damaged or not as expected, please contact us within 48 hours of delivery with photos. We may offer a replacement or partial refund at our discretion.

7. LIABILITY We are not liable for delivery failures due to incorrect information, recipient unavailability, or adverse weather conditions. Our liability will be limited to the cost of goods not delivered.

8. DATA AND PRIVACY Please see our Privacy Policy for information on how we manage your personal data. We are committed to protecting your information and complying with GDPR.

9. FORCE MAJEURE So Stellar will not be liable for any delay or failure to deliver due to events beyond our reasonable control including but not limited to natural disasters, war, pandemics, or supplier failure.

10. GOVERNING LAW These Terms are governed by the laws of England and Wales. Any disputes shall be resolved under UK jurisdiction.

​

COMPANY DETAILS

So Stellar Event Ltd
Company Number: 12835994
Contact: hello@sostellardesigns.com
Website: www.sostellardesigns.com

Privacy Policy

​

Welcome to www.sostellardesigns.com (our "website").

So Stellar Event Ltd ("So Stellar", "we", "us", "our") is committed to protecting your privacy. This privacy policy outlines how we collect, use, store, and protect any information that you provide when using our website, placing orders, or engaging with our services (our "Services"). It also sets out your privacy rights and how applicable UK and EU laws apply.

If you have any queries about this policy or how we handle your personal data, please contact us at: hello@sostellardesigns.com.

CONTENTS

  1. About us

  2. What personal data do we collect?

  3. How do we collect your data?

  4. How and why we use your personal data

  5. Children

  6. Sharing your personal information

  7. International transfers

  8. Keeping your information secure

  9. Data retention

  10. Third-party links

  11. Your rights

  12. Changes to this policy

  13. Cookies

1. ABOUT US This website is operated by So Stellar Event Ltd, registered in England and Wales. Our registered address is 27 Old Gloucester Street, London, WC1N 3AX. We are the data controller of your personal data. You can reach us via hello@sostellardesigns.com.

2. WHAT PERSONAL DATA DO WE COLLECT? We may collect the following information:

  • Identity and contact information (name, email, phone number, address)

  • Technical data (IP address, browser type, operating system, device ID)

  • Usage data (website activity, preferences, search criteria)

  • Order and transaction history

  • Marketing and communication preferences

We do not store payment details ourselves. These are processed securely via our third-party payment providers.

We do not collect special category data such as health, ethnicity, political beliefs or data relating to children.

3. HOW DO WE COLLECT YOUR DATA?

  • Directly from you when you place an order, create an account, or correspond with us

  • Automatically through cookies and analytics when you use our website

  • From third-party services where consent has been provided

4. HOW AND WHY WE USE YOUR DATA We use your data:

  • To fulfil your orders and provide customer service

  • To improve our website and services

  • To send marketing communications (only with your consent)

  • To comply with legal obligations

  • For fraud prevention and security

5. CHILDREN Our services are not intended for children under 18. We do not knowingly collect data from minors.

6. SHARING YOUR PERSONAL INFORMATION We may share your data with:

  • Delivery couriers for order fulfilment

  • IT service providers for hosting and analytics

  • Marketing platforms (where consent is given)

  • Our payment processors (Stripe, PayPal)

We do not sell your data.

7. INTERNATIONAL TRANSFERS Our website is hosted in the UK and EU. If we ever transfer data outside these regions, we will ensure appropriate safeguards are in place.

8. KEEPING YOUR INFORMATION SECURE We use appropriate technical and organisational measures to protect your data. However, internet-based data transmission can never be 100% secure.

9. DATA RETENTION We retain data only for as long as necessary to fulfil the purposes outlined above, including legal and accounting obligations.

10. THIRD-PARTY LINKS Our website may contain links to external websites. We are not responsible for their privacy practices.

11. YOUR RIGHTS You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with the ICO (www.ico.org.uk)

To exercise your rights, email hello@sostellardesigns.com.

12. CHANGES TO THIS POLICY We may update this policy. The latest version will always be available on our website. This policy was last updated on 21 June 2025.

13. COOKIES We use cookies to enhance your browsing experience and analyse site usage. You can choose to accept or decline cookies via your browser settings. For full details, please view our separate Cookie Policy.

bottom of page